All phone numbers are 800-489-0190 followed by the extension noted beside each persons email, unless otherwise noted. To send an email, simply copy and paste the email address of the person you would like to contact into your preferred email program. Thank you!

 

If you are a Law Enforcement Agency to contact us by phone dial: 1-800-489-0190, Option 1

  • For Technical Assistance
  • Assistance with Reports/WebCruiser
  • Assistance with ARMS, RAR, or OCR

For Prepaid and Monthly Accounts phone dial: 1-800-489-0190, Option 2

  • For Payment and User Questions
  • For new Prepaid or Monthly Account information
  • For setting up a new Prepaid or Monthly Account

Report Purchase Assistance dial: 1-800-489-0190, Option 3

  • For assistance with locating a report
  • Questions about credit card transactions
  • Errors in viewing or printing a report

For General Customer Assistance dial: 1-800-489-0190, Option 4

 

Law Enforcement Agency Inquiries swatson@policereports.us
Michael McGuane, Sales Account Manager mmcguire@empiresoftwaresolutions.net,860-529-7076
Michael McGuire, Sales Account Manager mmcguire@empiresoftwaresolutions.net,518-756-7042
Richard Rose, Sales Account Manager rrose@empiresoftwaresolutions.net,908-752-8788
Terry Fields, Sales Account Manager terry@policereports.us,704-494-9315
Lisa Lawhorn, Sales Account Manager llawhorn@policereports.us,800-489-0190 x 115
Julie Turner, Sales Account Manager julie@policereports.us,800-489-0190 x 116

Mailing Address:

P O Box 4087

Mooresville, NC 28117

Phone: 800-489-0190

Fax: 704-662-6140

 

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